News


Municipal Energy Usage for
Calendar Year 2018

The City of Rockwall purchases natural gas from Atmos Energy. In Calendar Year 2018, the City purchased a total of 19,234 thousand cubic feet (MCF) of natural gas.

The City purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2018, the City purchased a total of 9,439,738 kilowatt hours.

The City purchases water from the City of Rockwall and Mt. Zion Water Supply Corporation. In calendar year 2018, the City purchased a total of 1,847,400 gallons of water.

The total cost of natural gas, electricity, and water purchased by the City in the calendar year 2018 is $1,120,506.


Recycle Coach - Recycling Simplified!
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days. Find out more here...


New Service
As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. You will need to come in and complete your application and pay the deposit to have your service started. Letters of credit or payment history are not accepted in lieu of a deposit. You may download and print a copy of the application to bring with you. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com.

Residential and Commercial Water Rates
At the December 17, 2018 Council Meeting the Council approved new Water & Sewer rates. You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736. New Rates...

2019 Republic Waste Holiday Collection Schedule
The City’s garbage and recycling provider will observe the following holidays in 2019:

Thanksgiving Day – Thursday, November 28th Collections normally scheduled on Thursday will be picked up on Friday. Customers with normal collection on Friday will be moved to Saturday.
Christmas Day – Wednesday, December 25th Republic does not collect in Rockwall on Wednesday, so the regular collection schedule will not be affected. Bulk Collection will also be performed on Saturday, December 28th.
New Year’s Day – Wednesday, January 1, 2020 Republic does not collect in Rockwall on Wednesday, so the regular collection schedule will not be affected. Bulk Collection will also be performed on Saturday, January 4th.

Rockwall Urges Caution with Third-Party Bill Payment Website Doxo.com
Rockwall, Texas – January 10, 2019 – The City of Rockwall has offered a service for many years for residents to streamline payments of their utility bills online. It’s convenient, safe and it’s free. But there is another system that appears to be affiliated with the City of Rockwall, that offers to facilitate utility bill payment—and many residents have had problems with the service—so the City is urging caution when using Doxo.com.

In actuality, Doxo.com is a third-party site that enables people to pay their utility bills, but unlike the City of Rockwall’s service, Doxo.com charges a fee, sends a check through the mail and cannot guarantee the bills will post on time—which can result in late fees or disconnection of service on the resident’s City account. The City has no way of knowing the payment has been made until the check arrives in the mail.

The best option for residents is to visit: Rockwall.com/utilitybilling.asp and click “Pay Your Bill Online.” If you have additional questions, please feel free to call the Utility Billing Department directly at (972) 771-7736.


Pay Your Utility Bill Online.Bill Payment
Pay your City bill on-line! Click on the image or the link below to take advantage of this exciting offer!
Pay your bill on-line



We also offer you the convenience of using your credit/debit card to pay your City bill

Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot.

There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.

Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.

Polycarts Available
Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.28 a month for trash pick-up.

For Information, please call (972) 771-7736.



Business Hours:
Monday – Friday
8:00 a.m. to 5:00 p.m.
Phone: (972) 771-7736
Fax: (972) 771-7728
Email

DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY

After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724


Location:
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087








Bulk Pickup Zones