HOW TO USE OUR NEW ONLINE PAYMENT PORTAL
VIEW / PAY YOUR BILL ONLINE
Click on the link above to access the NEW ONLINE BILL PAYMENT SYSTEM. We also offer you the convenience of using your credit/debit card to pay your City bill.
Utility payments can be made in person, drop box, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box is located at the north end of the City Hall parking lot.
There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.
Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.
TELEPHONE PAYMENT OPTION
City of Rockwall is offering a new method to access your account 24 hours a day, 365 days a year! You can still login to the online portal to view and pay your bill this is just another convenient way to pay your bills.
- Access your updated account instantly
- Hear real-time balances
- Enter your information securely through an automated system.
All you need is your 8-digit account number.
Call (877) 879-9890 today!
As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You can either come in to our office to set up the services or you can click on one of the links below to setup or change service. To make a change in your service you may call (972) 771-7736 or email us at firstname.lastname@example.org.
New Service Application | Transfer Service | Disconnect Service
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days.
Find out more... | Recycle Coach Web App
HOUSEHOLD HAZARDOUS WASTE
Household hazardous waste items will now be collected directly from the comfort of your home! more...
Monday – Friday
8:00 a.m. to 5:00 p.m.
P: (972) 771-7736
F: (972) 771-7728
DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY
After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087
POLY CARTS AVAILABLE
Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.69 a month for trash pick-up. For Information, please call (972) 771-7736.
MUNICIPAL ENERGY USAGE
FOR CALENDAR YEAR 2022
The City of Rockwall purchases natural gas from Atmos Energy Corporation. In Calendar Year 2022, the City of Rockwall purchased a total of 24,488 thousand cubic feet (MCF) of natural gas.
The City of Rockwall purchases electricity from GEXA Energy and Farmers Electric Cooperative. In calendar year 2022, the City of Rockwall purchased a total of 8,831,111 kilowatt hours.
The City of Rockwall purchases water from the City of Rockwall and Mt. Zion Water Supply. In calendar year 2022, the City of Rockwall purchased a total of 5,497,630 gallons of water.
The total cost of natural gas, electricity, and water purchased by the City of Rockwall in calendar year 2022 is $1,211,965.