Utility Billing

     

RECYCLING SIMPLIFIED!
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days. Find out more...

 

HOUSEHOLD HAZARDOUS WASTE
Household hazardous waste items will now be collected directly from the comfort of your home! more...

 

NEW SERVICE
As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. You will need to come in and complete your application and pay the deposit to have your service started. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You may download and print a copy of the application to bring with you. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com.

 

BILL PAYMENT

Pay Your Bill Online Using Your Credit Card

PAY YOUR BILL ONLINE

Click on the image or the link above to take advantage of this exciting offer! We also offer you the convenience of using your credit/debit card to pay your City bill.

Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot.

There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.

Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.

 

BUSINESS HOURS
Monday – Friday
8:00 a.m. to 5:00 p.m.
P: (972) 771-7736
F: (972) 771-7728
customerservice@rockwall.com

DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY


After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724

 

Location:
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087

 

POLY CARTS AVAILABLE

Poly Carts Available Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $4.55 a month for trash pick-up. For Information, please call (972) 771-7736.

 

 

MUNICIPAL ENERGY USAGE
FOR 2020

The City of Rockwall purchases natural gas from Atmos Energy. In Calendar Year 2020, the City purchased a total of 20,289 thousand cubic feet (MCF) of natural gas.

 

The City purchases electricity from GEXA Energy. In calendar year 2020, the City purchased a total of 9,504,211 kilowatt hours.

 

The City purchases water from the City of Rockwall and Mt. Zion Water Service. In calendar year 2020, the City purchased a total of 7,409,440 gallons of water.

 

The total cost of natural gas, electricity, and water purchased by the City in the calendar year 2020 is $1,076,210.

 

RESIDENTIAL/COMMERCIAL RATES
At the December 17, 2018 Council Meeting the Council approved new Water & Sewer rates. You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736.
Current Rates | Residential Garbage Info | Residental Recycling Info

 

UNCLAIMED PROPERTY
State of Texas Property Code 6 "Unclaimed Property Code 76" requires that any unclaimed money for the last 3 years must be submitted for public display. Owners that present proof of claim and establish their owner's right may claim the property by coming to the Finance Department at City Hall, 385 S. Goliad St., Rockwall, Texas 75087
Unclaimned Property

 

BULK PICKUP SCHEDULES

Bulk Pickup Schedule Zone 1

 

Bulk Pickup Schedule Zone 2


BULK PICKUP ZONES

Bulk Pickup Zones