Frequently Asked Questions

     
    • Addressing the City Council
      Contact the City Secretary's Office at (972) 772-6406 or 6700.
    • Boards and Commissions
      The application to serve on a City Board or Commission can be accessed on the City Secretary’s web page or you may contact the City Secretary's office at (972) 772-6406 or 6700.
    • Citizens Fire Academy
      The Rockwall Fire Department conducts its Citizens Fire Academy twice a year, usually in the Spring and Fall. Applications for Citizens Fire Academy, can be found on the Fire Department’s web page or you may contact the Fire Department directly at (972) 771-7770.
    • Citizens Police Academy
      For information and enrollment application, contact: Sgt. Andy Villareal at (972) 772-6718 or come by the Community Services Office, located in the Brookshire’s Shopping Center, at 1113 Ridge Road or call the Community Services Office at (972) 771-7765.
    • Community Emergency
      Response Team

      The CERT program helps train citizens to be better prepared to respond to emergency situations within their community. To enroll in a CERT training class, visit the Fire Department’s web page and click on the CERT emblem or you may contact the Fire Department directly at (972) 771-7770.
    • E-News
      Sign up for E-News
    • Recreational Programs
      Visit the City’s Parks & Recreation web page and click on “Registration Form” or you may contact the Center at (972) 771-7740.
    • Animal Registration Fees
      Animal registration fees can be paid at the Animal Adoption Center located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Fees can also be paid at City Hall located at 385 South Goliad.
    • Impact Fees
      Impact fees are paid at the time a building permit is issued and can be paid at the Development Services Department located on the first floor of City Hall located at 385 South Goliad.
    • Permit Fees
      Permit fees can be paid at Development Services Department on the first floor of City Hall located at 385 South Goliad.
    • Recreational Program Fees
      You may pay recreation program fees at The Center at 108 E. Washington or you may contact the Recreation Department at (972) 771-7740 for more information.
    • Taxes
      City and School Taxes can be paid at the Central Appraisal District, 847 Justin Rd. - (972) 771-2034. Country Taxes can be paid at the Rockwall County Tax Office, Historic Courthouse - (972) 204-6130.
    • Traffic Tickets
      At the Rockwall Municipal Court located at 2860 State Hwy 66 or contact them via telephone (972) 772-6478 and press 0 to speak with a Court Clerk for more information.
    • Water Bill
      Utility payments can be made in person, drop box, drive up tube and mail. The Utility Billing Department is located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot. In addition to paying in person, we also offer you the ability to pay your City bill on-line. Call (972) 771-7736 with questions, payment cannot be taken over the phone.
    • Cable TV Concerns or Issues
      Contact Your Cable Service Provider.
    • Crime or Emergency
      For Non-Emergencies, call (972) 771-7721. For emergencies, call 9-1-1.
    • Damage to Other City Facilities
      Call the Internal Operations Department at (972) 771-7763 to make a report.
    • Damage to Parks Facilities
      Call Parks & Recreation Administration at (972) 771-7761 to make a report.
    • Fire/Life/Safety Code Violation
      Call (972) 771-7770 and if no answer call, (972) 771-7721.
    • Flooding or Drainage Concerns
      Call the Engineering Department at (972) 771-7746 to make a report, or go to the Service Request page.
    • Garbage - Missed Pickup
      Call the Utility Billing Department at (972) 771-7736, or send an e-mail to Customer Service.
    • Graffiti / High Grass or Weeds
      Call the City's Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
    • Low Water Pressure or
      Poor Water Quality

      Call the City Service Center at (972) 771-7730 to make a report. After hours, call (972) 771-7721.
    • Potholes
      Call Streets and Drainage Customer Service at (972) 772-6791 to make a report, or go to the Service Request page.
    • Power Line Down
      Call 9-1-1 or (972) 771-7721.
    • Power Outage
      Call your retail electric service provider directly.
    • Restaurant Issues or Concerns
      Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
    • Stray Animal(s)
      Call (972) 771-7750 to make a report M-F 8:30 a.m.-6:00 p.m.
    • Street Light Outage
      Call (972) 772-6791. A report will be taken and reported to Oncor Electric.
    • Swimming Pool (Public) Unsafe Conditions
      Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
    • Traffic Sign Down
      Call the City Service Center at (972) 771-7730 to make a report, or go to the Service Request page.
    • Trash / Debris
      Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.
    • Wastewater Stoppage or Water Main Break
      Call the City's Service Center at (972) 771-7730 to make a report. After hours call (972) 771-7721.
    • Water Meter Issues
      Call the Utility Billing Department at (972) 771-7736.
    • Website Issues
      Send an email to: Rockwall Webmaster.
    • Animal Registration
      Dogs and Cats can be registered at the Animal Shelter located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Animals can also be registered at City Hall located at 385 South Goliad.
    • Birth/Death Certificates
      At the Country Clerk’s Office located at 1111 Yellowjacket or (972) 204-6300.
    • Bulk Trash Pickup
      Contact the City Utility Billing Department at 385 South Goliad, (972) 771-7736
    • Cable TV
      Contact Your Service Provider.
    • Child Support Payments
      At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972) 204-6500.
    • City Events
      Go to the City Events Page.
    • City Meetings
      Visit the Meetings and Agendas page. You may also contact the City Secretary's office at (972) 772-6406 or 6700.
    • City Population
      Go to the About Rockwall page.
    • City/County/School Taxes
      At the Central Appraisal District located at 847 Justin Road or contact them via telephone at (972) 771-0234.
    • Drivers License Renewal
      At the Department of Public Safety Office located at 915 Whitmore or call DPS at (214) 861-2444.
    • Hazardous Material Disposal
      Contact the City’s Utility Billing Department at (972) 771-7736.
    • Open Records Request
      Members of the public are asked to submit and track requests for public information via the online request portal. For more information regarding public information requests, please contact Kristy Cole at (972) 772-6700.
    • Passports
      At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972) 204-6500.
    • Tax ID Numbers
      Contact the State Comptroller’s Office at (800) 531-5441.
    • Youth Advisory Council
      Contact the City Secretary's Office at (972) 772-6406 or 6700 or visit the YAC Webpage.